Services and Policies

*Weekly pool service is based on 4 service visits per month x 12 months = 48 visits per year, typically your pool will be serviced 50-52 weeks out of the year. This leaves 4 weeks for holidays and educational seminars. We will always make special arrangements for service if necessary during those 4 weeks.

 

YEAR-ROUND FULL SERVICE INCLUDES:

  1. Chemical balancing:  Test water for proper sanitization level, proper PH balance, total alkalinity, calcium hardness and conditioner levels. The following additional chemicals are also included:  sanitizing, acid, sodium bicarbonate and soda ash.
  2. Skim leaves and debris from water surface
  3. Empty all skimmer and pump baskets
  4. Brush pool walls and steps
  5. Brush pool tile line (Soap and Clean as Needed)
  6. Vacuum or Remove debris from floor as needed
  7. Inspect pool equipment and filtration system
  8. Inspect automatic cleaner, empty and clean bag when applicable.
  9. Monthly (Average 4-6 weeks) filter breakdown and cleaning
    *Oversize filters and twice a month or more filter cleaning is subject to an extra charge.
  10. We are to maintain the waterline tile down.  The pool deck or coping are not included in our responsibility

*It is the homeowner’s responsibility to maintain the proper water level in the pool at all times. We will fill water with a timer provided by us or yourself (this typically applies to Snowbirds). We will leave a timer at the pool and charge a $25.00 charge.  We are not responsibly for any mechanical breakdown of your device and the end result of your water overfilling your pool.  If you would like us not to fill your water up using your water timer, please inform CoastLife Pools @ info@coastlifepools.com.

ADDITIONAL CHARGES:

  1. Additional chemicals, treatments or minerals(salt) (other than chlorine, acid, soda ash, or sodium bicarbonate)
  2. Backwash DE filters with the use of DE or CF138- $25 charge per backwash (DE filters only)
  3. Algae removal
  4. Acid wash
  5. One-time clean-ups
  6. All other minor to major repairs
  7. Chemical and Conditioner Charge - $60 billed in February & August annually. (larger and commercial pools incurred higher cost per pool basis) This product is added throughout the year and charged twice a year.
  8. Phosphate Remover w/Clarifier as necessary $45+++
    *Phosphates are from outside sources such as tree debris, fertilizer and other various debris that get into the pool.  From one day to the next they can cause issues for the pool and can cause an algae bloom if not appropriately removed with a treatment from the pool.
  9. Salt PM - Preventative Maintenance $90 billed annually
    1. Provide Salt levels on both system & water test.
    2. Clean Salt Cell, give results.
    3. Test Phosphates. Give results.
    4. Review Salt System, give diagnosis.
    5. Check All Chemistry: Calcium, Alkalinity, PH, CHL, Conditioner/Stabilizer.
    6. Check All Pool Equipment for quality control on pool. Give results.
    7. Review Pool Trac software, update account photos and make sure they are complete with make/model/serial numbers for Warranty info.
  1. Pool service is based on a maximum of 10-30 minutes per visit depending on each individual pool.  An additional charge will be assessed if any additional time/labor/chemical treatment is necessary spent servicing your pool due to pressure washing, storms or hurricanes.

POOL COVERS:    All pool covers must be removed from the pool on your designated service day.  This excludes electronic covers. If cover is on, pool technician will add chemicals only.

RAIN:    During light rain (depending on intensity), we test water, balance pool chemistry, add chemicals as needed, check equipment, check and empty baskets and sweep bags, skim leaves and debris if possible. We will do our best to service your pool during heavy rain or lightening storms, but our safety could prevent us from servicing your pool.

BILLING: Refer to Website Billing Link

HOLIDAYS:
  All major holidays are observed.  We will make service up the following day or prior day.
*During Christmas and Thanksgiving we observe the time to take off for our service techs to spend time with their families. An email reminder about these times will be sent prior.

 

*This Document Made be updated anytime for better clarification of our Service and Policies.