Services and Policies - All-In

*Weekly pool service is based on 4 service visits per month x 12 months = 48 visits per year, typically your pool will be serviced 50-52 weeks out of the year. This leaves 4 weeks for holidays and educational seminars. We will always make special arrangements for service if necessary during those 4 weeks.

 

YEAR-ROUND FULL SERVICE INCLUDES:

  1. Chemical balancing:  Test water for proper sanitization level, proper PH balance, total alkalinity, calcium hardness and conditioner levels. The following additional chemicals are also included:  sanitizating, acid, sodium bicarbonate and soda ash.
  2. Skim leaves and debris from water surface
  3. Empty all skimmer and pump baskets
  4. Brush pool walls and steps
  5. Brush pool tile line (Soap and Clean as needed)
  6. Vacuum or remove debris from floor as needed
  7. Inspect pool equipment and filtration system
  8. Inspect automatic cleaner, empty and clean bag when applicable.
  9. Monthly (Average 4-6 weeks) filter breakdown and cleaning.
  10. We are to maintain the waterline tile down.  The pool deck or coping are not included in our responsibility

*It is the homeowner’s responsibility to maintain the proper water level in the pool at all times. We will fill water with a timer provided by us or yourself (this typically applies to Snowbirds). We will leave a timer at the pool and charge a $25.00 charge.  We are not responsibly for any mechanical breakdown of your device and the end result of your water overfilling your pool.  If you would like us not to fill your water up using your water timer, please inform CoastLife Pools @ info@coastlifepools.com.

All-In Plan Includes

  1. Minor additions to chemicals, treatments or minerals(salt) (other than chlorine, acid, soda ash, or sodium bicarbonate), Backwash DE filters with the use of DE or CF138- (DE filters only), Algae removal, One-time clean-ups, Chemical and Conditioner Charges, Phosphate Remover w/Clarifier as necessary, service calls (limited to 1 a month), small leak repairs, fixes to equipment.
  2. Pool service is based on a maximum of 10-30 minutes per visit, but extended coverage with this plan to 1 hour.
  3. Replace 1-Filter Cartridge a year after 6-months of first joining plan

ADDITIONAL CHARGES:

  1. Not limited to, but including major chemical treatments, Anything over $100 in repairs including Motor, pump, filter, salt cell, automation boards, acid washes, any other major repairs
  2. An additional charge will be assessed if any additional time/labor/chemical treatment is necessary spent servicing your pool due to major storms or hurricanes.
  3. Pool service is based on a maximum of 10-30 minutes per visit depending on each individual pool.  An additional charge will be assessed if any additional time/labor/chemical treatment is necessary spent servicing your pool due to pressure washing, storms or hurricanes.

POOL COVERS:    All pool covers must be removed from the pool on your designated service day.  This excludes electronic covers. If cover is on, pool technician will add chemicals only.

RAIN:    During light rain (depending on intensity), we test water, balance pool chemistry, add chemicals as needed, check equipment, check and empty baskets and sweep bags, skim leaves and debris if possible. We will do our best to service your pool during heavy rain or lightening storms, but our safety could prevent us from servicing your pool.

BILLING: Refer to Website Billing Link


HOLIDAYS:
All major holidays are observed.  We will make service up the following day or prior day.
*During Christmas and Thanksgiving we observe the time to take off for our service techs to spend time with their families. An email reminder about these times will be sent prior.

 

*This Document Made be updated anytime for better clarification of our Service and Policies.